SHEIN is a fashion-led online retailer and marketplace with a very large catalog spanning apparel and many adjacent product categories. Return eligibility and time limits can differ for certain third-party listings.
ASOS is an online fashion retailer carrying its own products alongside a large selection of third-party fashion brands. Its returns process is primarily account-based and the exact process can differ by market.
At a glance
Key profile facts
These are descriptive facts, not score components.
Websiteasos.com
Business modelOnline fashion retailer
Typical return window28 days in many markets
Refund methodOriginal payment method for eligible returns
Item conditionOriginal condition required
CatalogFashion, footwear and accessories
Profile information
What to know about ASOS
The information blocks change by category so the page reflects how the service actually works.
Returns
- Window
- Eligible unwanted items returned within the applicable window generally qualify for refund.
- Condition
- Items must remain in original condition and comply with the Fair Use Policy.
- Market variation
- Return routes, deductions and local consumer rights vary by country.
Shopping structure
- Catalog
- ASOS own-brand products and third-party fashion brands.
- Primary channel
- Online-first retail.
- Order support
- Order and return management is handled through the ASOS account and regional help center.
Important notes
Useful context before relying on a policy or service detail.
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ASOS says that in most cases customers have 28 days from delivery or collection to return an item.
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Eligible returns are subject to original-condition and Fair Use requirements.